Customer Data Policy – Star Info Lab

Customer Data Policy

Star Info Lab
Effective Date: 1st April 2022

Star Info Lab is committed to protecting our customers' data and maintaining transparency in how we handle information. Our Customer Data Policy explains how we collect, store, and use customer data securely, ensuring privacy and compliance with relevant regulations. This policy applies to all our clients, including businesses, startups, and individual customers in Kolkata and beyond. Understanding our data practices helps build trust and confidence in our services.

At Star Info Lab, we respect your privacy and are committed to protecting the personal and business data you share with us. This Customer Data Policy outlines how we collect, use, store, and protect your data in connection with our services, including software development, IT solutions, website and app development, and digital services.

1. Data Collection
We collect customer data for the purpose of providing efficient and customized services. The types of data we may collect include personal information (such as name, email address, phone number, job title, and contact details), business information (company name, business type, service preferences, and project requirements), technical information (like website/app login credentials, server details, API keys, and hosting information), payment information (billing address and transaction records – note that we do not store card details), and communication data (including emails, chat records, and support tickets).

2. Purpose of Data Usage
Your data is used strictly for service delivery and communication purposes. Specifically, we use your data to process service requests, execute projects, deliver results, communicate regarding project updates, invoices, and support, improve our service quality and user experience, and maintain internal records while complying with legal standards.

3. Data Storage and Security
Customer data is stored on secure servers with restricted access. We implement industry-standard encryption, firewall protection, and multi-layered authentication to prevent unauthorized access. Only authorized personnel have access to client data, and we retain information only as long as necessary for service fulfillment or legal compliance.

4. Data Confidentiality
All customer data is treated as strictly confidential. We do not sell, rent, or share your personal or project-related data with any third party without your consent, except when legally required. Employees and contractors are bound by confidentiality agreements to protect client data.

5. Third-Party Services
In some cases, we may integrate third-party services (such as hosting, payment gateways, or APIs) into your projects. While we ensure these are reliable providers, Star Info Lab is not responsible for how third-party vendors handle your data. We encourage you to review their privacy policies independently.

6. Customer Rights
You have full control over your data. You may request access to your stored data, correct inaccurate or outdated information, request deletion of data (subject to legal or contractual obligations), or opt out of marketing or non-essential communication. To exercise your rights, contact us at info@starinfolab.in or call +91-9432807906.

7. Data Breach Notification
In the unlikely event of a data breach, Star Info Lab will promptly notify affected customers and take immediate steps to contain and mitigate the risk.

8. Policy Updates
We may update this policy occasionally to reflect changes in technology, legal requirements, or business practices. Updates will be posted on our website and communicated to active clients.

Contact Us
If you have any questions or concerns about this Customer Data Policy, please reach out:

Star Info Lab
📧 Email: info@starinfolab.in
📞 Phone: +91-9432807906
📍 Address: 12/C Nilmoni Ganguly Ln, Amherst St, Baithakkhana, Kolkata, West Bengal 700009

By engaging with Star Info Lab, you acknowledge and agree to the terms of this Customer Data Policy.

📧 For any concerns, please contact: helpdesk@starinfolab.in